Combined with any NAMFLEG pendant, this fabric cord adds a fun and fashionable touch to your style.
- REFUND & WARRANTY POLICY
- The inclusion of any merchandise on our site does not imply, warrant or guarantee that the merchandise will be available if you wish to place an order to purchase it.
- We will have the right, at any time, to make changes to information about merchandise displayed on our site, for example information about prices, description or the availability of merchandise and we may do so without first giving you notice of the changes. We will not, however, make any changes to the price, availability or description of any merchandise after we have accepted an order to supply the merchandise to you.
NAMFLEG shipping packages are designed for safe travel.
NAMFLEG orders shipped from Hong Kong, forcing customers to deal with customs, duties, taxes, and brokerage fees on their own. These costs are now incorporated into our pricing for a simpler, faster ordering experience across the board.
The declared value of packages will reflect what you paid for your order. The value and shipping information will be printed on a sticker on the outside of the package. We will not be able to mark them as a gift or undervalue the package.Your incoming package may be subject to VAT or other customs fees. These charges are beyond our control or prediction and you will be responsible for paying them. Please contact your country’s customs officials for more information.
- Invoices for Orders are emailed once payment has been processed.
- CE Certification for Europe can be found here. If customs has difficulty associating those reports with NAMFLEG— please show then pages 136 to 139 of the CE report. These pages show pictures of NAMFLEG through various stages of the CE/IC certification tests. Please note: referenced page numbers will only appear correctly after downloading / printing the documents. They will not show accurately if simply viewed online.
- IC Certification for Canada can be found here. If customs has difficulty associating those reports with NAMFLEG— please show them page 111 in the IC report.
Please note: referenced page numbers will only appear correctly after downloading / printing the documents. They will not show accurately if simply viewed online.
What is NAMFLEG’s declared value?
The value and shipping information is printed on a sticker on the outside of the package when your NAMFLEG is shipped. We will not be able to mark them as a gift or undervalue the package, this means that your incoming package may be subject to VAT or other customs fees.
Why was I charged customs?
We have tried to make sure all international customers are prepared for the possible charges by posting this message on our website during the checkout process:
Duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.
If you feel you were overcharged for importation, our recommendation is to dispute the charge with the agency charging you. If they refuse to lower the charge and you do not want to pay it, you can reject the shipment and it will be sent back to us. We will be able to refund your order once we receive the package back at our fulfillment center.
How much will customs charges be for my country?
As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.
When will my order ship?
In stock NAMFLEG’s ship within 24 hours. If some or all of the colors that you selected are out of stock, we will ship the backorders as soon as they become available again. Your card will not be charged for backordered items until they are available for shipping again. Current payment options are Visa, Mastercard, Amex, Discover, JCB, Diners Club. We will send you a confirmation email with the tracking number and carrier as soon as your NAMFLEG ships. Transit times depend upon the shipping option selected and where you are located.
What email address will the shipping notification come from?
All important status / shipping updates about your NAMFLEG order will be sent from email@example.com
Please take a moment to add that address to your safe-senders list so that you don’t miss our email.
Pre-order refund policy:
If you have purchased NAMFLEG product(s) during the pre-order round, we regret to inform you that there is no refunds on your order unless it is claimed as a defect (please refer to our warranty section). In exchange for one-time deep discounts, customers are expected to sacrifice on small variations on the design (due to production limitations), possible delays in delivery, wait time, as well as a no-refund policy.
Standard refund policy (non-pre-order):
If you are not satisfied with your purchase of NAMFLEG products from namfleg.com for any reason, you have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from namfleg.com, can be returned to NAMFLEG. NAMFLEG products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
If you would like to return your NAMFLEG Product, please contact us at firstname.lastname@example.org for instructions and a return authorization number.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. We will not refund or exchange any product that is damaged or missing parts for reasons not due to our error.
To process your return, we require a receipt or proof of purchase. Shipping and handling fees are non-refundable.
Please note that any return shipping duties/taxes charged to NAMFLEG will be deducted from the eligible store credit.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Exchanges (if applicable)
We only replace items if they are defective or damaged per our one-year limited warranty. If you need to contact us regarding warranty coverage, send us an email email@example.com.
You will be responsible for paying for shipping to return your item. Shipping costs are non-refundable.
We encourage you to use a shipping method that has tracking features as we cannot issue your refund until we have received your merchandise.
NAMFLEG jewelry is made of 925 sterling silver with champlevé enamel decoration. All pieces were galvanically gold-plated or rhodium-plated (platinum group metal).
Handle jewelry carefully. Avoid mechanical impact on the product, i.e. compression, stretching, shock, do not clean with abrasive agents. Avoid chemical exposure. Enamel contact with alkali, acid and grease, i.e. with detergents and cosmetics, can spoil the appearance of the jewelry. Do not swim in jewelry in the sea, because sea water is an electrolyte, in which a variety of chemical substances damaging for the enamel is dissolved.
In case of damaging the product, please contact NAMFLEG restoration workshop, where our jewelers will determine the nature of damage and will restore your jewelry. Guarantee on earrings’ closures is unlimited. Even if it’s not a warranty case, feel free to contact us for the restoration of your jewelry.
If all above-mentioned recommendations are maintained, NAMFLEG jewelry will become one of your family jewels for centuries. Famous jeweler Carl Faberge created enamel jewelry over 140 years ago, and still after all these years we can admire the original beauty of his creations.
Obtaining warranty services
To obtain warranty service for any Product that is subject to the foregoing warranty, Consumer must notify NAMFLEG (firstname.lastname@example.org) to obtain a Return Material Authorization («RMA») and return the defective Product to the address specified by NAMFLEG in connection with the RMA.
When you will send defective product, please include a copy of your proof of purchase (invoice). For non-warranty work, we will provide you with an estimate for your approval once we have received and assessed the damaged goods.
Please pack and ship all merchandise in an insured postal package.
Please include the following information with your merchandise:
- Your name
- Mailing address (street, city, state, zip code)
- Daytime phone number
- Email address
- Proof of purchase (invoice and/or warranty card)
- A letter explaining the cause for the return
- Please prominently mark on package label «returned for repairs» to expedite customs control.
Disclaimer: NAMFLEG is not responsible for damage, theft or loss during shipping. Please do NOT send watch in full packaging.
Creation of each item takes several hours of meticulous labour
Over 5 hours to do
Firing at 800° saves vivid colors for ages
Only precious metals: 18K gold and 925 sterling silver