Returns & Refunds
Namfleg provides a 7-day money-back guarantee, if you’re not satisfied with our product. To get a full refund, you need to return the jewelry in its original condition and in original packaging. The jewelry must not be damaged or worn.Return policy
NAMFLEG offers free exchanges of the rings in case the size of the ring doesn’t fit the customer. If you want to exchange your ring for another size, please contact us at firstname.lastname@example.org and we will give you the shipping instructions. The returns are free of charge, but customer bears the cost of shipping the ring to the place of exchange.
To get your NAMFLEG ring exchanged for another size free of charge, your ring must not be damaged, altered, used, worn, washed and it must be returned in its original packaging along with all other documents, if any, accompanying it. Damaged rings or rings with signs of wearing shall not be accepted for free exchanges.
NAMFLEG products are created with great care; our products are sent to you in perfect condition. However, in the unlikely event that a product has a defect, NAMFLEG will replace manufacturing faults free of charge within 7 days from the original date of purchase.
Due to the unique features of the fire enamel manufacturing technology the repair of the damaged and chipped enamel is often impossible. If chips appear during further exploitation, NAMFLEG offers its customers an opportunity to exchange the purchased product within 3 years for the similar item for 50% of retail price, listed on the namfleg.com website
NAMFLEG does not provide a free replacement of the products for damages related to improper handling, force majeure or other factors. The customer bears the cost of shipping the product to and from the place of replacement.
Withdrawals, cancellations, exchanges or returns are not accepted for orders of customised products.
Returns of damaged/wrong goods
Please contact our service department email@example.com immediately in case you receive wrong/damaged goods (with photo). These goods are going to be accepted as a return and exchanged/refunded.