DELIVERY TERMS & CONDITIONS
We ship jewelry from our stores in Europe – depending on availability of the ordered item(s).
Delivery time for free standard shipping by post depends on the customer’s country of residence. Orders shipped to European countries are normally delivered within a week, delivery to North America takes 1-2 weeks, and delivery to Canada and Australia takes 3-4 weeks.
For expedited delivery we offer DHL Express.
Orders are processed, shipped and delivered Monday through Friday only. All orders placed on Saturday, Sunday or on a national holiday, will be processed on the following business day.
DUTIES AND TAXES
We ship products from the warehouses located both inside EU (Greece, Estonia, Croatia) and outside EU (Russia, Montenegro and Bosnia and Herzegovina). For our EU customers’ convenience, we try to arrange shipments from our EU-based warehouses, but if the ordered item is not available inside EU, we have to ship it from non-EU countries.
If you live in European Union, please note that the shipments from non-EU countries may be subject to import duties and taxes, which are applied when the delivery reaches your country.
We have no control over these charges and we cannot predict their amount. The prices of the products on our website do not include import duties and taxes in each specific country.
If you were charged by your local customs, please contact us at firstname.lastname@example.org and you’ll get a tax refund from us.